This page explains the service rules, rights, and obligations applicable when you access and use the timbercabinhome online store (“we,” “us,” or “our”).
This policy applies to all activities on the website, including browsing, placing orders, payments, after-sales services, and information communication.
By continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
Users are responsible for ensuring that all information submitted during website use is accurate and complete, including but not limited to contact details and order information.
We are responsible for maintaining the normal operation, security, and basic functionality of the website and will take reasonable measures to prevent system errors, data issues, or improper use.
Temporary disruptions caused by network conditions, system maintenance, or unforeseen circumstances will be handled based on the actual situation.
Product information displayed on the website is based on currently available data, including appearance, specifications, and pricing.
Due to inventory movement and data synchronization delays, certain information may be updated or adjusted.
All inventory availability and pricing details are subject to the information displayed at the time the order is placed. We reserve the right to update such information when necessary.
Once a user completes an order and submits payment, the system will record the corresponding order details.
If any irregularities are identified during order processing (such as incomplete information or system verification issues), we may further review or adjust the order status.
Available payment methods are subject to what is displayed on the website at the time of checkout.
Details regarding shipping methods, processing times, and related information are provided on a separate page and maintained consistently.
We recommend reviewing the shipping policy before placing an order:
Shipping Policy:
（click here）
If you wish to cancel an order, cancellation requests must be submitted within the applicable processing timeframe and through the designated channels.
Specific conditions and time limits are detailed on the following page:
Cancellation Policy:
（click here）
Conditions, procedures, and processing timelines for returns and exchanges are outlined on a dedicated page and remain consistent with this policy.
Please review the following page before initiating a request:
Return & Exchange Policy:
（click here）
When refund conditions are met, refunds will be processed according to established procedures. Refunds are generally issued through the original payment method, and the actual arrival time may vary depending on the payment provider’s processing schedule.
Any disputes arising from the use of our services should first be resolved through communication.
We operate in accordance with Australian law and follow generally accepted principles for personal data protection.
We reserve the right to update this policy, and any changes will be communicated through appropriate channels.
Personal information generated during website use is collected and used solely for the purpose of providing and maintaining our services.
We implement reasonable technical and administrative measures to reduce the risk of unauthorized access, use, or disclosure of personal information.
All text, images, logos, and other content displayed on the website are protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or other use is strictly prohibited.
To the extent permitted by law, we do not assume extended liability for indirect impacts arising from the use of, or inability to use, our website services.
Liability boundaries are determined in accordance with applicable laws and regulations.
This Service Policy may be updated from time to time to reflect operational or compliance requirements.
Updated versions will be published on the website and will take effect from the date of publication.
If you have any questions regarding this Service Policy or our services, please contact us using the details below:
Address: 632 SEITLES ST,BIG SPRING,TX,79720,US
Customer Service Phone:+1(979)610-6078
Customer Service Email:worldcare@timbercabinhome.com
Service Hours:
Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australian Time)
Last Updated: February 3, 2026
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