Legal Notice
Additional Legal Notice
1. Commercial Information Disclosure
We aim to present all material information related to transactions on our website in a clear and understandable manner, including product details, price composition, and applicable policies.
All information is provided based on the content displayed on the relevant pages at the time of browsing, enabling users to make informed decisions independently.
2. Business Model and Shipping Arrangements
All products and related services are offered exclusively through online channels. No physical retail or in-person sales are conducted.
Order processing, status updates, and shipping arrangements are carried out in accordance with the procedures displayed on the website. Actual timelines may vary depending on specific order circumstances.
3. Customs and Tax Handling (VAT + DDP)
Product prices displayed on the website already include all applicable tax-related costs associated with the order, including relevant value-added tax (VAT) and necessary charges handled under the Delivered Duty Paid (DDP) model.
Customers are not required to make any additional payments or complete separate procedures related to customs clearance or taxation during checkout or upon delivery. All price components are reflected on the product pages.
4. Right of Withdrawal and Refunds
Subject to compliance with the applicable policy conditions, customers may submit a request for return or refund without stating a reason within 29 days.
The applicability of this right will be determined based on the order status and the relevant policy provisions. Specific procedures and requirements are governed by the instructions provided on the corresponding policy pages.
5. Payment Process and Data Security
Online payments are processed through secure transaction systems. Information required for transaction verification is used solely during the payment process.
We do not store or retain customers’ payment card information on a long-term basis and take reasonable measures to reduce potential risks associated with data processing.
6. Scope of Services and Limitations
The services we provide are based on currently available technical conditions and operational arrangements.
All descriptions related to products and services are subject to the information displayed on the website and do not include any implied, extended, or unstated guarantees beyond what is expressly presented.
7. Complaints and Contact Information
If you have any questions, concerns, or feedback regarding the use of our website or services, please contact us through the following channels:
Address: 632 SEITLES ST,BIG SPRING,TX,79720,US
Customer Service Phone:+1(979)610-6078
Customer Service Email:worldcare@timbercabinhome.com
Service Hours:
Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australian Time)
8. Dispute Resolution and Policy Updates
Any disputes arising from the use of our services will be handled in accordance with applicable rules and regulations.
We comply with Australian law, including the General Data Protection Regulation (GDPR). We reserve the right to update or amend this legal notice as necessary. Any changes will be communicated through appropriate means.