Under certain circumstances, an order may enter the refund process. These typically include the following situations:
A cancellation request submitted by the user has been reviewed and approved, and the order has not yet entered an irreversible processing stage;
A return and refund request has been submitted in accordance with the established procedure and has been verified as meeting the applicable return and exchange policy conditions.
Whether a refund will be initiated is determined based on the order status, the details of the request, and the relevant policies.
Refunds will be issued through the original payment method used at checkout and returned to the same payment card account, including Visa and MasterCard.
Due to differences in processing times among financial institutions, the time required for the refunded amount to appear in your account may vary.
Under normal circumstances, the processing period is 3–5 business days.
If the refund does not appear after this timeframe, users are encouraged to contact us for further assistance.
In some cases, refund progress may be affected by external factors, including but not limited to:
Delays caused by payment gateways or banking systems
Additional verification required for order or payment information
Changes to the status of the original payment account
If any of the above or other exceptional circumstances occur, users are advised to contact us promptly so we can assist with confirmation and coordination.
Refund-related operations are carried out based on order details, payment records, and the publicly available policies in effect at the time of purchase.
Any delays resulting from payment institutions, technical factors, or other circumstances beyond our reasonable control will be explained based on the actual situation.
If you have any questions regarding refund status, procedures, or related information, please contact us using the details below:
Address: 632 SEITLES ST,BIG SPRING,TX,79720,US
Customer Service Phone:+1(979)610-6078
Customer Service Email:worldcare@timbercabinhome.com
Service Hours:
Monday–Friday, 9:00–12:00 and 14:30–18:30 (Australian Time)
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