Order Cancellation Policy

Order Cancellation Policy

1. Eligibility for Order Cancellation

This Order Cancellation Policy applies to orders placed through the timbercabinhome online store (hereinafter referred to as “we” or “us”).

Cancellation rules vary depending on the order status:

• Within 42 hours after placing the order and before shipment:
  If the order is placed within 42 hours and has not yet entered the shipping process, customers may request a direct cancellation.

• After 42 hours or once the order has entered shipment:
  Orders that exceed 42 hours after placement or have already entered the shipping process cannot be canceled directly.
  In such cases, customers may contact us after receiving the product and apply for a return and refund in accordance with our Return & Exchange Policy.

Please refer to the Return & Exchange Policy page for detailed post-delivery procedures.

2. Order Cancellation Process

To request an order cancellation, please follow the steps below:

1. Contact our customer service team via email or phone to submit a cancellation request;

2. Provide the necessary information, including your order number and proof of payment, to allow us to verify the order status;

3. Upon receiving your request, our customer service team will review the order details. If the cancellation request meets the applicable conditions, we will notify you through your provided contact details and proceed with the refund arrangement.

3. Refund Processing

Once an order cancellation is successfully approved, the refund will be issued to the original payment method used at checkout, including Visa and MasterCard.

Due to differences in processing times among financial institutions, refunds typically take 3–5 business days to be credited to your account. If the refund does not appear after this period, please contact us for assistance.

For additional details regarding refunds, please refer to our Refund Policy page.

4. Contact Us

If you have any questions regarding order cancellations, refund status, or related procedures, please contact us using the information below:

Address: 632 SEITLES ST,BIG SPRING,TX,79720,US
Customer Service Phone:+1(979)610-6078
Customer Service Email:worldcare@timbercabinhome.com

Service Hours:
Monday–Friday, 9:30–12:00 and 14:00–18:30 (Australian Time)